Questions we have been asked about our scratched glass repair training

F.A.Q - Scratched Glass Repair Training

These are just a few of the questons that we have been asked about our scratched glass repair training courses. As ever, if you do not find the information you require, please pick up the phone and call us, email us or fill out our quick response form and we will call you straight back.

Click on the question to revel the answer

Where does the training take place?

Although we are happy to come to you, we prefer to undertake training in Birmingham where we have good relations with local business who allow us to use their glass for training.  They get their glass repaired for free and you get to learn your skill on real contracts, boosting your confidence and getting genuine site experience.

Who will be training me? 

Your training will be carried out by one of our highly skilled and experienced Master Polishers.  It is in our best interest to ensure that you get the very best training, as you will be representing us at some point, and our business model is dependent on your being successful as a glass polisher.

Why bring in outsiders?  Why not keep it all for yourselves? 

The demand for our services is already becoming over-whelming and like so many other brilliant ideas, we could become a victim of our own success.  It is also really important that as an industry, we work together to ensure its success and longevity.

So how do we make our money?

In 3 ways.  Firstly, we have our own technicians in the field.  Secondly, while you work on our contracts, we pay you a fixed daily technician’s rate on which we make a profit. This rate works both ways.  When you require additional man-power for your contracts, you can hire our technicians for the same rate. Thirdly, you will need to purchase consumables for your own contracts though our nominated suppliers as this helps us all to keep consumable costs down through group purchasing agreements.

Do you make a good profit on your daily technicians rate?  

Absolutely, and so will you.  Remember, you are looking to start a profitable business, not a charity.

Are you not just creating competition for yourselves and us in the future?

Glass polishing as an industry is growing daily.  There are many different systems and many different approaches to glass polishing, most of which do not produce the required results. As the scratched glass repair industry grows, we will al need a larger workforce to cope with demand for our services. Using a network of skill technicians on a sub-contracted basis is more cost effective than employing your own techncians directly.

Is there a governing body for the scratched glass repair / glass polishing industry?

No.  The scratched glass repair industry is still very young.  There are no formal qualifications and no industry regulations (other than Health & Safety legislation) within the glass polishing industry.  A number of professional glass polishing companies have recently come together to form The Guild of Glass Polishers, of which we are members, to promote the industry to both public and private sectors and to instill a standard of best practice with the industry.  The Guild is also working towards getting a formal qualification for scratched glass repair recognized by the NVQ board.  Those trained by ourselves will automatically qualify for membership of The Guild of Glass Polishers.

So do you refer work? 

We do refer work in your area and we invite you to join us on our contracts around the UK, for which we pay a standard daily technician rates.  But.... and let's be very clear about this point, we make no guarantees to provide you with constant work.  Do not rely on us to keep you in work.  Although we think of you as a partner in our industry, you are starting your own business.

How will I sell my business?

There are many ways to sell yourself, but the most important marketing tools you have will be your mouth and the internet.  You need to scream and shout about who you are and what you offer.  You will also need a good website.  90% of all your new enquiries will come through your website.  How did you find us?

So, no franchise fees, no license fees, no membership fees.  What's the catch? 

There are two things that we will insist on;

You will use our polishing systems and consumables purchased from our nominated suppliers.
You will operate within the guidelines set out by ourselves in conjunction with The Guild of Glass Polishers.  This is not a control issue, more a way to ensure that we all operate in the same professional manner, providing a first class service to our customers and producing the same outstanding results.

Are you talking about building a brand image?

Absolutely.  To use McDonalds as an example, every McDonalds store looks and operates the same way, even though some are franchise and some are company owned. When you use a McDonalds you know exactly what to expect.

 

In the same way, we can project the same sort of brand image and create client confidence by operating as one.  For example, included within your start-up package is a uniform which we all wear.  Granted, it is a little on the loud side, but our aim is to create a visual association with glass polishing and service excellence.  None of this uniform is branded with logos or phone numbers because often several different network members will be working alongside each other on the same site.  It would look unprofessional to have 4 or 5 different names and numbers on display when we are all supposed to be the same company.  This works in your favour too.  When you employ network members, every technician on that site will be working for you, giving the impression that it is your workforce.

So what happens if we do not operate within your guidelines?

Firstly, we are not conceited enough to think that we know everything.  If you do not agree with a way we do things, speak up.  You may have a better method, solution or idea and we would love to hear it. 

 

Secondly, we would try to work through any problems that you may have, and let's not forget that we are investing in you and your business, so it is in our best interest that you be happy and successful.  If no workable solution is forthcoming, then unfortunately, we would part company. 

 

This would not stop you or limit you from operating as a glass polisher, but you would not trade under The Glass Polishing Company brand and you would not benefit from network discounts for consumables or be able to hire network technicians.  Not operating within the guidelines would also negate any money back guarantee offered by ourselves in relation to your business. 

Money Back Guarantee?

We are so confident that we can train you to become a first class glass polisher and that we can provide you with the help and support you will need to start and build your own successful scratch repair business that we offer a full money back guarantee if you do not double your initial investment within a fixed period of time.

What about the competition? 

Yes there is competition in the glass polishing industry.  It would not be much of an industry if there weren't.  There are a number of glass polishing companies in the UK today, some are one man bands and others employ 2 or 3 technicians.

 

We know our competition pretty well, most of them personally and we have worked with most of them, and even trained a few of them. We are not in the business of putting anyone down.  Anyone who has the gumption to get up and make it for themselves deserves respect.

 

Because we know our market and the glass polishing systems being used within it, we know the strengths and weaknesses of our competitors.  We have used the majority of the glass polishing systems available, so we know what we are talking about when we say that our own systems are by far the most effective being used in today's market.  Our system allows us to guarantee distortion free repairs.  Our systems are also at least 3 times quicker than our nearest rivals.

How do we stack up against our competition? 

Well, naturally we are going to say that we are the best.  We really do believe that we are the UK's leading glass polishing company.  There is no real way to prove this, other than to say that we are probably the busiest scratched glass repair company in today's market.  It is also worth noting that, on paper, we are one of the most expensive glass polishing companies in the UK and yet our customers come back to us time after time.

 

However, do not just take our word for it, if you are serious about becoming a glass polisher, we would urge you to take a good look around first and do your research.  Google is probably the best place to start, search 'glass polishing', 'scratched 'glass repair', 'repair scratched glass', in fact any term you can think of to do with glass polishing.

Ring around and talk to people, find out about their charge rates, how busy they are, what systems they use, but more importantly, ask if they can produce invisible repairs and if they guarantee distortion free repairs.  Also ask if they can remove weld and grind spatter, many cannot.  If you are told that it is not possible to produce distortion free results, come back and talk to us and we will arrange a demonstration for you.

So how much can I realistically earn as a glass polisher? 

Well that is the million dollar question.  The truth is that it is really down to you.  If you are prepared to put the work in, you could realistically expect to earn £35,000 to £50,000 in your first year.  As you build your client base and win repeat business this figure will climb considerably.  If you were to work every day of the year as a sole polisher on your own contracts with two weeks holiday it is possible to earn in excess of £110,000.

 

A realistic outlook would be to earn £36,000 in your first year, £52,000 in your second year and to average £70,000 per year after that.  This could be dramatically increased if you decided to employ additional polishers to work for you.

OK, break it down for me, the simple nuts and bolts

Glass polishing is the repair of scratch damage to glass.
It is a service very much in demand throughout the UK and Europe.
It is not exciting or sexy but it does pay very well.
Everything you need to polish glass can be carried in a shoulder bag.
You can start as a sole trader.
You do not need to be VAT registered to begin with.
You will need insurance - Public Liability
You will need C.S.C.S training (Health & Safety)
You will need I.P.A.F training (use of access equipment)
You will need a bank account - We pay by BACS and so do many of our customers.
We refer work in your area.
We do sub-contract to you on our contracts.
We do provide full support in starting and developing your business.
We do hire our polishers to you for your contracts.
We do not charge franchise fees - You are not buying a franchise.
We do not charge license fees - You do not need a license to use our products.
We do not charge membership fees.
We offer a money back guarantee.
We do need you to be successful for our own business to succeed.
You can pick up the phone for help and support 24/7.

So, I have had my 5 days training, what then

That's it. You're a glass polisher.  You're on your own.  Good Luck!! 
No, not really.  Some companies may take that view, but at The Scratched Glass Repair Company we are looking at the bigger picture.  We need you to be successful for our own business to succeed.
5 days training is not going to turn you into a professional glass polisher. In this time you will master the basic skills of removing scratch damage from glass, but nothing substitutes for experience.  They say that you don't start to learn to drive until you have passed your driving test.  It is much the same for glass polishing.

This is why we offer you (and actively encourage you) to work alongside our own glass polishers, not as a trainee or apprentice, but as part of the team, building your confidence, allowing you to learn within the industry, still as your own boss and more importantly earning money as you do.

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